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How to Add Safe Senders and Whitelist Email Addresses

Last updated: November 21, 2025
Email Configuration Guide for Charter Mail

Email Configuration Guide for Charter Mail

Ensuring important emails reach your inbox involves adding trusted senders to your safe sender list, creating filters, and optimizing your contact list. This guide will help you add safe senders and configure your settings in Charter Mail to prevent missing out on crucial communications.

Step-by-Step Guide

  1. Add to Contact List:

    1. Log in to your Charter Mail account.

    2. Click on the Contacts tab located at the top of the page.

    3. Select Add Contact from the menu.

    4. Enter the email address of the sender you want to add in the proper fields and fill out any additional information if desired.

    5. Click Save to add the contact to your list.

  2. Create Filters:

    1. Navigate to the Settings icon located on the top right and select Settings from the dropdown menu.

    2. Go to the Filters tab.

    3. Choose Add New Filter.

    4. Name your filter (e.g., "Trusted Senders"), and in the From field, enter the email addresses to filter.

    5. Select the Move to Inbox option as the action.

    6. Click Save to apply the filter.

    7. Tip: Regularly update your filters to include any new important senders.

  3. Add to Safe Senders List:

    1. In your Charter Mail, click on Settings from the main menu.

    2. Go to the Blocked Senders or Safe Senders option depending on your interface version.

    3. Select Add or Manage Safe Senders List.

    4. Enter the email address or domain you wish to allow.

    5. Click Save or OK to add the sender to your safe list.

  4. Review Junk Folder Regularly:

    1. Periodically, check your Junk or Spam folder.

    2. If you find an email that should not be flagged as spam, open it and click the Not Junk button. This action helps train your mailbox filtering system.

Conclusion

By following these steps, you can efficiently manage your Charter Mail to ensure important emails always reach your inbox. Regular maintenance and updates to your contact list, filters, and safe senders will help keep your email account running smoothly and efficiently.

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