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How to Add Safe Senders and Whitelist Email Addresses

Last updated: November 21, 2025
How to Add Safe Senders in Sonic Webmail

Configuring Safe Senders in Sonic Webmail

To ensure important emails always reach your inbox in Sonic Webmail, it's crucial to manage your safe senders list effectively. This guide provides step-by-step instructions on how to add safe senders and make sure important messages are never missed.

  1. Log in to Sonic Webmail:

    Open your preferred web browser and go to the Sonic Webmail website. Enter your email address and password to log in to your account.

  2. Access Settings:

    Once logged in, locate the settings icon, usually represented by a gear icon, in the upper right corner of the screen. Click on it to open the settings menu.

  3. Navigate to Safe Senders:

    In the settings menu, find and select the option labeled 'Mail' or 'Email Settings'. Look for a section called 'Safe Senders' or 'Allowlist'.

  4. Add a New Safe Sender:

    Click on the option to 'Add New' or 'Add Safe Sender'. Enter the email address or domain that you wish to add to your safe senders list. This will ensure that emails from this sender will always be delivered to your inbox.

    Tip: You can enter a full email address (e.g., johndoe@example.com) or simply use the domain (e.g., example.com) to allow all emails from that domain.

  5. Adjust Filters and Rules:

    To further manage incoming emails, navigate to the 'Filters' or 'Rules' section within your email settings. Here, you can create rules to prevent specific emails from going to the spam folder.

    For example, set up a rule that moves any email from your defined safe senders directly to your inbox.

  6. Save Changes:

    After making changes in your safe senders and filter settings, ensure to save all changes by clicking the 'Save' or 'Apply' button at the bottom of the settings page.

  7. Verify Your Settings:

    To confirm that your settings are working correctly, you might want to send a test email from one of the safe sender addresses to ensure it arrives in your inbox without any issues.

    Tip: Regularly review your safe senders list to ensure it's up-to-date, especially if you frequently receive emails from new contacts.

By following these steps, you can effectively manage your safe senders list in Sonic Webmail, ensuring that crucial emails reach your inbox without being mistakenly marked as spam.