Zimbra mail

How to Add Safe Senders and Ensure Emails Reach Your Inbox in Zimbra Mail

Managing your emails efficiently involves ensuring that important messages do not end up in the spam folder. In this guide, we will walk you through the steps to add safe senders in Zimbra Mail. By following these steps, you can set up filters and allowlists to ensure important communications are never missed.

Step-by-Step Guide

1. Adding a Contact to Your Address Book
   1. Login to your Zimbra Mail account.
   2. Click on Contacts in the main menu.
   3. Click the New button to add a new contact.
   4. Enter the contact details. Ensure that the email of the sender you wish to allow is entered correctly.
   5. Click Save to add the contact.
2. Creating a Filter to Always Allow Specific Senders
   1. Navigate to the Preferences tab.
   2. Select Filters from the left-side menu.
   3. Click on the Create Filter button.
   4. Provide a name for your filter, such as "Safe Sender Filter".
   5. Under the If the following conditions are met section, select From from the dropdown menu.
   6. Enter the email address or domain of the sender you want to allow.
   7. In the Perform the following actions section, choose Keep in Inbox from the dropdown menu.
   8. Click OK to save your filter.
3. Adjusting Spam Settings
   1. Go to Preferences and select Mail from the sidebar.
   2. Scroll to the Junk Mail Options section.
   3. Add any email addresses or domains you wish to allow to the Whitelist box.
   4. Click Save to update your spam settings.

   Tip: Regularly review your filters and whitelist to keep them up to date, especially if you start missing important emails again.

By following these instructions, you can effectively manage your incoming email and ensure that important messages are always prioritized in Zimbra Mail. For further assistance, consult your email service provider's support or Zimbra's documentation.